Frequently Asked Questions (FAQ)

We recommend that you visit your nearest ECAB Branch or contact us for assistance.

You can contact us by using our email info@ecabank.com, calling our Client Service Center at (268) 480-6187 or visit your nearest ECAB Branch for assistance.

When you apply for a bank account online, your account information will be ready for processing the next day.  You are required to appear in person, deliver your supporting documents and affix your signature to the signature card before the account can be opened.

Account information is available via E-Banking 24 hours a day. If you do not have an E-Banking account, you can register now. 

Yes, but not all accounts have the same requirement.  Please refer to our Product Listing for more details.

You will also be provided an E-Card, which is a Visa® International Debit Card that can be utilized for cash withdrawals at thousands of ATMs worldwide.  You can also access your funds by utilizing the cheques that are provided with your current account or you can visit any of our branch location to make a withdrawal.

You can reorder checks at any of our branch locations or you can place your order via E-Banking.

Your signature is required to process this type of request. If you are unable to visit an Eastern Caribbean Amalgamated Bank (ECAB) branch, please send an original signed request to the branch where you opened you account(s).  Letters sent from outside of Antigua must be signed and notarized by a registered notary in your jurisdiction.

Renewal certificates are sent out two months prior to your renewal date. You can also view your statement online by logging into ECAB E-Banking. Additionally, maturity notices are sent approximately two months before your CD matures.

Interest is compounded daily and credited monthly, quarterly or at maturity.

Interest can be paid to a savings account monthly, quarterly or at maturity.

An initial deposit of $5,000 is required to open an ECAB CD.

The following limitations apply:

Fixed CD - After your account is opened, you may not make additional deposits or withdrawals until maturity. Withdrawals are subject to an early withdrawal fee except at maturity.

Flex CD - Additional deposits of $2,000 or more can be made at any time after the account is opened. You may withdraw up to 25% of the original balance providing that the CD balance does not fall below the required minimum balance of $5,000. Withdrawals are restricted to 1, 2 and 4 withdrawal allowances on the 3, 6 and 12 month Flex CDs respectively before a penalty applies.

Penalty fees are assessed on all Certificate of Deposits that are closed prior to maturity and on Flex CD withdrawals that exceed the specified allowances. Fees are assessed as outlined below:

If you are an individual between the ages of 18 and 55 who earns a regular income, you are eligible to establish a REZA.

There is a Personal Income Tax deductible allowance of 20%, up to a maximum $2,000, of contributions to the account from chargeable income for the income year.

Yes, for a monthly administration fee of $30, you receive $50,000 life insurance average which is payable to your beneficiaries at death along with the balance of your REZA.

There is a minimum compulsory deposit of $100 per month. There is no ceiling on deposits and you can increase your contributions at any time.  Lump-sum payments are also allowed.

Yes, the penalties for early withdrawal from the plan prior to maturity are the tax-refund and loss of any interest income earned above the regular savings rate.

No. There is no age limit when it is mandatory for you to withdraw funds from you REZA. However, at age 60 you can begin to make withdrawals without penalty.

The entire proceeds of your account will be paid to your named beneficiary(s).

You can withdraw without penalty anytime after 10 years from age 60, or in the event of disability or critical illness.

Retirement account balances can be assigned to ECAB as security or collateral for:

1. Land. Or house and land purchase
2. Medical related expenses
3. Education of contributor and or children

You normally receive your card within 1-2 weeks of your application date.

Yes, you can access your credit card information via secure E-Banking.

You will receive a monthly statement detailing you current balance and the amount due for payment.  You can also access information via E-Banking or by calling our Credit Card department at 480-5300.

You can make payments on your credit card over the counter at any of our locations. You may also transfer funds using our payment order form.

There is a late payment penalty of US$15 for payments made after the due date.

You can apply for a limit increase by submitting a letter in person or via postal mail. Include your full name, the amount you're requesting, the last four digits of your card number and your signature. Currently, we do not process this request via fax or phone.

You will earn one Visa-Reward point for every US$1 that you spend using your VISA® Credit Card to make purchases in-store, online or telephone.

You can redeem your E-Reward points for airfare, hotel and car rentals at this time. Visit our Visa Reward Site to review your redemption options.

Point redemption varies.  Please contact our E-Rewards redemption center at 480-6101 or visit our Visa Rewards site for more details.

You can find more information on the E-Rewards program here. 

If your ECAB E-Card is lost or stolen contact the bank immediately at 480-6101. Outside of regular banking hours, you can contact the following emergency numbers 24 hours a day, seven days a week:

For faster service, please have the following information handy when you call:

• Name of financial or banking institution that issued your card
• Type of card: Visa Classic or Gold, MasterCard Standard or Gold.
• Country where the card was issued

If you know the 16-digit account number of your credit card/E-Card, please also have the following information handy so your lost/stolen card report can be processed faster:

• Full credit card or E-Card account number.
• Whether you are the primary or secondary account holder.
• Exact name of cardholder as it appears on the card.
• Billing address where the cardholder regularly receives monthly statements.
• Home telephone number.
• Circumstances of card loss or theft.
• Additional information for verification purposes: Social Security Number or equivalent ID number, date of birth, mother's maiden name, etc.

Please bear in mind that the secondary account holder should also provide additional information for identity verification purposes.

You can fill out our Loan Application online or you may contact one of our friendly Loans Officers to schedule an appointment.

Loan requirements vary; please contact one of our Loans Officers at 480-5300.

You can make you loan payments at any of our branch locations by transferring funds via E-Banking or by establishing a monthly standing order.

We have taken precautions to offer you an E-Banking system that is secure and protected. It features password-controlled system entry, a VeriSign-issued Digital ID for the bank's server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the flow of server traffic. To deter unauthorized Log in attempts, the system will lock out the user after three unsuccessful tries. It is recommended you memorize and protect your Login ID and Password.

A. If you are using a Microsoft browser, there will be a small icon shaped like a locked padlock in the lower right hand corner of the browser. The Netscape browser icon is shaped like a key. The web address will start with “https:\\” instead of “http://”. The additional “s” in the address usually indicates a secure site.

Secure Sockets Layer (SSL), is a cryptographic protocol that provide security and data integrity for communications over networks such as the Internet.

Encryption is the scrambling of information for transmission back and forth between two points. A key is required to decode the information.  128-bit encryption is the highest level of encryption used to ensure that online transmissions are secure

There are a variety of self-service features available to you through E-Banking. You can:

• View account balances for checking, savings, CDs and loans.
• View historical account information.
• Download transaction data into personal finance programs such as Quicken or Microsoft Money.
• Transfer funds between accounts.
• Pay utility bills directly from your account.
• Reorder cheques.
• Initiate stop payment requests.
• E-mail messages

Yes. You can access your account information from any computer that is equipped with Internet access anywhere in the world.

Yes, all accounts held by you and/or businesses that are linked to your customer information file will appear on the list upon your request.

Yes, your history can be exported to business and personal money management software such as Microsoft Money, Excel, Quick Books or Quicken.

You can select your password and change it at any time. Your password will never be known to anyone including bank personnel. The following guidelines apply when selecting your password:

• Must be 6-8 characters in length.
• May contain any combination of letters, numbers and hyphens.
• The password is case-sensitive; i.e. "A" is not the same as "a".
• Avoid using your identification numbers, your name, date of birth, or names of your children in the password.
• You must change your password the first time you access E-Banking and every 90 days thereafter.

If you forget your user ID or password, you can use your “pin reset question to access your account and change your password. If you have been locked out, you will need to come into the bank and make a request for your account to be reset.

Joint account owners will receive only one Login ID and password. However, separate Login IDs can be arranged for multiple users.

You can transfer funds between any of your ECAB checking, savings and loan accounts. You can also make bill payments to merchants such as APUA and Karib Cable.

No.  You cannot transfer between business accounts at this time.

Yes. You can transfer funds from your personal account to a business account as long as both accounts are linked. If your business account has more than one signatory, you will have the option of setting it to do transfers “in and out” or transfers “in” only.

Transfers are processed on the same business day. However, any transfers made after 4pm or Sunday will be processed on the next business day.

Yes. You can set up recurring and future-dated transfers by clicking on the options tab and selecting transfers.

E-Banking imposes no limits to the number of transfers you can make. However, there is a limit on the total amount that you can transfer daily.

You can transfer up to a maximum of $99,999 between linked accounts daily.

For your convenience, the bank has provided an online list. Click here to download the list of Bill Pay Merchants.

Balances are updated every evening, except Sundays.

You can contact ECAB’s Customer Service Department during regular banking hours at (268) 480-5300. 

To receive and incoming wire to your ECAB account, you will need to provide the sender with instructions, which allow them to identify Eastern Caribbean Amalgamated Bank (ECAB). Instructions vary depending on the currency and origin, please download our current instructions and forward them to the sender.

Anyone can purchase currency from ECAB with a valid ID.

ECAB charges a 0.5% fee on foreign currency purchases which exceed $1,000.00.  There is no fee to exchange foreign currency.

There is no minimum foreign currency purchase amount.  The maximum purchase amount may vary depending on the public’s demand and the amount available.

No, we do not buy or sell foreign coins at this time.

If your Travelers Cheques are lost or stolen, they can be replaced virtually anywhere in the world - usually within 24 hours. American Express Travelers Cheque Customer Service Centers handle claims for lost or stolen Cheques 24 hours a day, 7 days a week. If your Travelers Cheques are lost or stolen, contact one of their Service Centres immediately.

Foreign currency exchange rates are displayed on our website.